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Term of Uses

Terms & Conditions


  1. DhoomBox
  1. Each DhoomBox offers a range of products and services and the information we provide is correct at the time of print.
  2. Any images used in all promotional literature including our guides, to illustrate experiences are used as an indication only.
  3. Each partner featured in our DhoomBox may have its own terms and conditions (available upon request from the supplier). You are responsible for making sure you are aware of and comply with their terms and conditions.
  4. Each DhoomBox contains a voucher which entitles you to one given service or experience. Payment is non-refundable. Each voucher will show a voucher reference. Vouchers and the associated references must be kept safely and securely. We will take no responsibility for any loss you may incur as a result of impersonation or identity fraud.
  5. The boxe's expiry date is mentioned on your voucher and is visible on the outside of the boxIt is the buyer's responsibility to make sure enough validity time remains at the date of purchase. The voucher is invalid once the expiry date is reached, after which it cannot be used, prolonged, exchanged or refunded.
  6. You must book whatever package you choose through our hotline or by email to booking@dhoombox.comat least four working days before the date on which you want to use the package. All bookings are subject to availability from the corresponding service provider..
  7. Restrictions

  1. Some DhoomBox may be subject to certain restrictions such as minimum or maximum requirements; e.g. age, health or weight. You are advised to carefully check for possible restrictions before booking any package as it is your responsibility to be in compliance with those..
  2. Where an experience in a DhoomBox is dependent on the weather you need to call us to check the weather before setting out. If your experience is cancelled due to the weather or any other circumstance you will have to deal with the supplier for a new availability. DhoomBox Pvt Ltd is unable to reimburse travel, accommodation or any other expenses you may incur in relation to the cancelled experience. Replacement with a new experience will be at the discretion of the service provider.
  3. All DhoomBox services or experiences are offered subject to availability.
  4. Please note that the selection detailed at the time of purchase may change from time to time. DhoomBox Concept Pvt Ltd reserves the right to modify the content of the offer within any DhoomBox at any time, without prior notice. However, the dhoombox.com website will be updated in real time. We therefore request you to check on our website for the updated list of packages available against your voucher. No refund or exchange will be given on account of such changes..
  5. Session lengths are approximate and are given by suppliers as an indication of the total duration of the package. Unless otherwise stated, you will normally take your turn with the supplier's other customers and there may be waiting time involved. Any itinerary provided to you is indicative only and the order of events may change.
  6. Some suppliers are able to welcome disabled persons in their facility. DhoomBox Pvt Ltd advises to ask about accommodating disabled persons at the time of ordering.

Refunds, Cancellations and Exchanges


  1. Your Dhoombox can under no circumstances be refunded or exchanged against another product.
  2. The voucher will be deemed used once a booking has been made against it. Once registered with us, the booking cannot be changed. Under exceptional circumstances, our booking executives may accept to change a booking, at their entire discretion.
  3. In case of cancellation of a confirmed booking, your voucher will be deemed used. It will under no circumstances be refunded or exchanged.
  4. General

  1. We are not a provider of services and have no responsibility for any services provided or not provided by any other party. We accept no liability for any act, omission or default, whether negligent or otherwise, of any third party service provider and have no liability for any loss or damage incurred by any negligent act or omission of any third party service provider or any other third party.
  2. Where liability cannot be excluded, such liability is limited to the value of your Dhoombox voucher. We make no warranty or representation regarding the standard of any third party services to be provided to you.
  3. All DhoomBox vouchers are issued subject to the present terms and conditions, as well as to the specific terms and conditions of each service provider offering packages against that voucher.. We do not have any control over third party service providers and their operations. We take all reasonable precautions to ensure that the suppliers we promote are safe and reliable. However, we give no guarantee, express or implied as to the services that are provided to you by such service providers.
  4. Notwithstanding that, we will take all reasonable precautions to ensure that third party service providers are licensed and compliant. Where a third party service provider is not properly licensed or compliant with any applicable law, by law or regulation, we accept no liability for any loss or damage suffered by you or any third party as a result of such non compliance.
  5. Nothing in these terms and conditions will limit our liability for death or personal injury caused by negligence or willful act or omission of DhoomBox Concept Pvt Ltd or its employees. Except as specifically set out in these terms, to the extent permissible by law, we disclaim and excludes all other warranties, whether express or implied, by statute or otherwise.
  6. These terms and conditions do not affect your statutory rights as a consumer.
  7. This agreement shall be governed by the laws of India and Courts at  New Delhi shall have the exclusive jurisdiction to adjudicate upon any dispute.

If you have any questions, please visit our Contact us page.

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